"Thank you for delivering the “Overcoming Email Overload” ...  The average satisfaction level based on evaluations was 87.7%. ... One of our employees said it was the best session she has attended in years. ... we would be delighted to repeat the session on all our campuses."   Teresa Scannell, Career/ Work-Life Consultant, University of Toronto Click to see the full text of this letter

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We Can help

E-mail overload is not having too much e-mail; it is the resentment that comes from the culture of urgency and the misuse of e-mail as a communication tool.

E-mail has become a complex system integrating communication, information, and time management  as well as task and project controls. Regretfully, if it is misused, it results in compromised communication quality, ineffective work habits, and even personal and corporate liability.

Learning Outcomes

The Overcoming E-Mail Overload Workshop shows you how to improve personal and team effectiveness by providing you with the controls you need to:

• Filter to prioritize and communicate more effectively

• Improve your thinking and decision making processes

• Manage unrealistic demands and distractions

• De-clutter to reduce information indigestion and file what you need where you can easily find it

• Acquire practical tips about time-saving e-mail tools

• Learn the 4Ds to OHIO (Only Handle It Once)

The E-Mail Effectiveness Framework™

Like a well oiled set of gears the topical framework  illustrated above will help you develop your own e-mail protocol and  policy. Regardless of organizational culture, you are responsible for your actions and e-mail handling habits. Using common sense principles, practical tips, and stories this workshop will help you develop a personal e-mail policy covering the following critical areas:

1. Operational Effectiveness  and Efficiencies

Your e-mail policy should serve to control the undisciplined use that results in wasted time, energy, and corporate resources . Developing healthy work habits will help you overcome the culture of urgency that is often counterproductive and ensure reasonable responsiveness that supports your roles, objectives, and goals.

2. Professional Communication and Conduct

Studies indicate that in effective communication our words offer only 10%, our tone adds another 30% while body language accounts for 60%. Your e-mail protocol must serve to communicate the tone and image that truly reflect your professional intent and character.

3. Legal Responsibilities and Liabilities

As a communication vehicle, e-mail brings with it legal rights, responsibilities, and obligations. Your e-mail protocol must serve to support your rights and protect you from legal liabilities.

4. Etiquette

E-mail etiquette is like the oil that keeps the gears smoothly humming. Your personalized e-mail protocol  provides the flexibility that protects you from overload and makes sending and receiving e-mail a more enjoyable experience.

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